Pengems
About
Pengems wanted to implement a store credit system that supported customer engagement and repeat purchases. ReblTech delivered a custom-built Shopify app with a user-friendly dashboard, seamless checkout UI extensions, and smart integrations with Shopify Flow and Omnisend. The result is a scalable loyalty solution that simplifies store credit management for admins while delivering a transparent and enjoyable shopping experience for customers.
Challenges
Traditional store credit systems lacked flexibility, automation, and customer visibility. Pengems needed a custom solution to automate store credit workflows, integrate with their marketing stack, and clearly communicate credit availability to customers throughout their journey.
The specific challenges included:
Incentivize repeat purchases through a loyalty system
Automate credit notifications and adjustments
Provide real-time visibility of store credit during checkout
Manage credits internally without manual processes
Integrate store credit communications with Omnisend
Ensure scalability and maintain Shopify compatibility
Incentivize repeat purchases through a loyalty system
Automate credit notifications and adjustments
Provide real-time visibility of store credit during checkout
Manage credits internally without manual processes
Integrate store credit communications with Omnisend
Ensure scalability and maintain Shopify compatibility
Solution
Objective
Build a Shopify-integrated app to automate and manage store credit
Outcome
Simplified administration and enhanced loyalty functionality
Detailed Solution
Developed a Shopify app installable via admin with built-in logic to handle credits, user data, and tracking
Objective
Automate workflows for credit use and communication
Outcome
Reduced admin time and fewer errors
Detailed Solution
Connected the app to Shopify Flow for automated credit issuing, expiration reminders, and condition-based triggers
Objective
Connect store credit events to email marketing
Outcome
Increased open rates and better customer re-engagement
Detailed Solution
Integrated with Omnisend to trigger transactional and promotional emails tied to store credit events
Objective
Display store credit clearly throughout the buyer journey
Outcome
Improved user trust and usage of credits
Detailed Solution
Implemented Checkout UI extensions showing available balance in cart, account, and at checkout with one-click apply
Objective
Give Pengems full control of the credit system
Outcome
Streamlined internal processes and error handling
Detailed Solution
Built a secure admin dashboard where team members can add, deduct, and track credits per customer
Objective
Improve clarity and redemption for customers
Outcome
Better satisfaction and loyalty metrics
Detailed Solution
Created unique credit codes and one-click buttons for redemption and balance visibility on multiple pages
Client Testimonials
"I really appreciate everything the Rebl team has done."
Tech Stack
- Shopify
- Custom Shopify App - Pengems
- Shopify Flow
- Omnisend
- Checkout UI Extension
- Store Credit Balance Widget
Results Achieved
Conclusion
Pengems’ success story highlights how ReblTech can expand Shopify’s native capabilities to deliver deeply integrated, high-converting features. The custom store credit system we built demonstrates the power of combining Shopify Extensibility with thoughtful UX, leading to stronger customer retention and operational clarity.